Privacy Policy

Last updated: March 15, 2025

Who We Are and What This Policy Covers

WiseLogicSense operates as a game testing and quality assurance service provider based in Taiwan. We help game developers ensure their products meet quality standards before release.

This privacy policy explains how we collect, use, and protect your personal information when you visit our website, request our services, or work with us on gaming projects. We believe in transparency — no legal jargon that hides what we actually do with your data.

Information We Collect

Information You Give Us Directly

When you contact us for services, we collect:

  • Your name and company details
  • Email address and phone number
  • Project specifications and gaming requirements
  • Any files or documents you share for testing purposes

Information We Collect Automatically

Like most websites, we gather some technical information when you visit:

  • IP address and general location (city level, not your exact address)
  • Browser type and device information
  • Pages you visit and how long you stay
  • How you found our website

We don't use tracking pixels or complex analytics. Just basic server logs that help us understand if our website is working properly.

How We Use Your Information

We use your information for straightforward business purposes:

  • Responding to your service inquiries and providing quotes
  • Delivering game testing and QA services you've requested
  • Sending project updates and test results
  • Improving our website and services based on user feedback
  • Meeting legal requirements under Taiwan data protection laws

We don't sell your information to third parties. We don't use it for advertising. We keep things simple and focused on providing quality game testing services.

When We Share Information

We share your information only in these specific situations:

Service Providers

Sometimes we work with specialized testing tools or platforms. When necessary, we share minimal information needed to complete your project. These partners are bound by confidentiality agreements.

Legal Requirements

If required by Taiwan law enforcement or regulatory authorities, we may need to share information. We'll notify you unless legally prohibited from doing so.

Business Transfer

If WiseLogicSense is acquired or merges with another company, your information would transfer as part of that transaction. We'd notify existing clients about any such changes.

Your Rights Regarding Your Data

  • Access: Request copies of personal information we hold about you
  • Correction: Ask us to fix incorrect or incomplete information
  • Deletion: Request removal of your data when no longer needed
  • Portability: Get your data in a format you can use elsewhere
  • Restriction: Limit how we process your information
  • Objection: Opt out of certain types of data processing

To exercise these rights, email us at [email protected]. We'll respond within 30 days and won't charge fees for reasonable requests.

How We Protect Your Information

We take data security seriously, especially when handling sensitive gaming projects:

  • Encrypted data transmission using industry-standard protocols
  • Secure servers with regular security updates and monitoring
  • Limited access — only team members who need your information for project work can see it
  • Regular backups stored in secure, encrypted locations
  • Confidentiality agreements with all staff and contractors

While we use strong security measures, no system is 100% secure. We'll notify you promptly if we discover any breach affecting your information.

Data Retention

We keep your information only as long as needed:

  • Project files and communications: Retained for 3 years after project completion
  • Contact information: Kept until you request removal
  • Website analytics: Automatically deleted after 2 years
  • Financial records: Retained for 7 years as required by Taiwan tax law

After these periods, we securely delete your information unless you're an active client or have ongoing projects with us.

International Data Transfers: Your information is primarily stored and processed in Taiwan. If we need to transfer data internationally for specific project requirements, we'll inform you and ensure appropriate safeguards are in place.

Cookies and Website Technology

Our website uses minimal cookies:

  • Essential cookies that make the website function properly
  • Session cookies that remember your preferences during your visit

We don't use advertising cookies or social media tracking. You can disable cookies in your browser, though some website features might not work as expected.

Updates to This Policy

We update this privacy policy when our practices change or when required by law. We'll post changes on this page and update the "last modified" date.

For significant changes affecting how we use your information, we'll email existing clients directly. Continued use of our services after policy updates means you accept the changes.

Questions About Your Privacy

We're here to help with any privacy concerns or questions about your data.

Email: [email protected]

Phone: +886 39355716

Address: 103, Taiwan, Taipei City, Datong District, Ningxia Rd, 58號

If you're not satisfied with our response to privacy concerns, you can contact Taiwan's Personal Data Protection Commission for further assistance.